Returns &Exchanges
- Eligibility
- 30-day returns on unused items.
- Authorization
- RMA required before return.
- Return shipping
- Paid by the customer.
Return eligibility
- Request a return within 30 days of receiving your order.
- Return the product(s) in new, unused, and resalable condition, with all original packaging, accessories, and documentation included.
Please note that any products showing signs of use, damage, or missing parts/accessories may be subject to a partial refund or denied entirely, at our discretion.
Request a return
Order number and reason for return
Email return requestContact UsReturn process
Contact Customer Support
Contact our Customer Support team at support@seatitansup.com with your order number and a brief explanation of the reason for your return.
Return authorization
Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number, as well as detailed instructions on how to proceed with your return.
Pack your items
Securely pack the product(s) in their original packaging, clearly indicating the RMA number on the outside of the package.
Return shipping
Ship the product(s) back to the return address provided by our Customer Support team. Please note that you are responsible for the return shipping costs.
Refund processing
Once we receive your return, our team will inspect the product(s) to ensure they meet the eligibility criteria outlined above.
If your return is approved, the refund will be issued to your original payment method, and you will be notified via email once the process is complete.
Please note that it may take additional time for the refunded amount to appear on your bank or credit card statement, depending on your financial institution's policies.
Customer Care